A: Grunt is an on-demand hardware supply and material delivery service that connects customers with hardware stores and local supply houses. It allows users to order supplies from their favorite supplier and have them delivered directly to their job site within a few hours.

A: Yes, Grunt can facilitate pickup and delivery between job sites.

A: Grunt offers sedans for small items and mid-size to full-size pickup trucks for larger loads.

A: Yes, deliveries are limited by vehicle size. Customers must select the correct vehicle type when placing an order. Single items must not exceed 50 pounds. Larger or heavier loads require customer assistance for unloading.

A: Download the Grunt App, create an account, upload your order confirmation or receipt from the supplier, select pickup and drop-off locations, choose a vehicle type, and confirm your order

A: Deliveries are typically completed within two hours of when the order is ready for pickup.

A: Yes, you can schedule pickup and delivery for a future date and time using the Grunt app.

A: Yes, Grunt provides real-time notifications and in-app messaging with the driver for updates.

Q: Yes, you can message the driver through the Grunt app. Your phone number remains private.

A: Pricing is based on the distance between pickup and drop-off locations and the vehicle type selected. The base rate starts at $24 for the first 3 miles using a sedan, plus $2.50 per additional mile. For a full-size pickup truck, the rate is $69 for the first mile, plus $2.50 per additional mile.

A: Grunt accepts credit and debit cards, Apple Pay, and Google Pay. Payments are processed securely via Stripe.

A: Tipping is recommended but not required.

A: No, orders cannot be modified. You must cancel the order and create a new one.

A: Yes, but cancellations must be made within five minutes of placing the order. If canceled after five minutes, 20% of the driver’s payout goes to the driver. You will also be responsible for the Stripe payment processing fee. The remaining balance will be credited back to your card.

A: Yes, Grunt can pick up from any local store, supplier, or warehouse as long as the order is paid for and ready for pickup.

A: No, you must pay the store directly before the driver picks up your order.

A: Yes, Grunt drivers are vetted, interviewed, and must meet strict criteria before being approved.

A: Contact Grunt Support to file a claim.

A: Contact Grunt Support. Grunt will refund or redeliver your order.

A: Phone inquiries are answered in real time during business hours. General questions sent by email or social media messaging are typically answered within 24 hours.

A: You can contact Grunt Support by phone at 850-749-5310, by email at [email protected], or through the Contact section on our website.

A: Yes, drivers must be at least 18 years old, have a valid driver’s license and insurance, and have access to a vehicle. Additional details can be found in the driver agreement within the app.

A: Yes, the Grunt app is available for download on iOS and Android.

A: No, your phone number remains private. All communication is handled within the app.