GRUNT Driver Checklist
Before You Accept & Complete a GRUNT
Please review and follow these requirements for every GRUNT delivery. Your responsibility is to review the order, communicate with the customer, safely transport the materials, document the delivery, and complete the order professionally.
Most delivery problems can be avoided by reviewing the full order immediately after acceptance and messaging the customer before heading to pickup.
Review the Order Before Accepting
When a GRUNT becomes available, you will see the general order details.
- Pickup and drop-off locations
- Requested delivery date and time
- Vehicle requirements
- General order information
- Estimated driver earnings
Make sure the delivery works for your location, schedule, and vehicle before accepting.
After Accepting — Review All Order Details
Once you accept a GRUNT, additional order information will become available.
- Customer-provided order details
- Supplier receipt or order confirmation
- Item descriptions and quantities
- Photos or screenshots
- Pickup instructions
- Additional customer notes
Pay particular attention to the type, quantity, size, and approximate weight of the materials.
Accepting the order is not the end of your review. Always review the complete order details before starting the delivery.
Need More Information? Message the Customer
If anything about the order is unclear or you need additional information, contact the customer immediately using the GRUNT in-app messaging feature.
Give the customer up to 10 minutes to respond. If you cannot get the information you need to safely or properly complete the delivery, do not proceed to pickup. Cancel the order through the GRUNT app.
Determine If You Need Help Unloading
After reviewing the complete order details, ask yourself:
- Items weighing approximately 50 lbs or more
- Large quantities of materials
- Bulky or oversized items
- Items that reasonably require two people
- Your own ability to safely handle the materials
Never assume someone will be available to help you unload.
Need Unloading Help? Get Confirmation
If you need help unloading, immediately message the customer through the GRUNT in-app messaging feature.
Confirm the help you need BEFORE heading to the supplier.
Check Your Messages Before Pickup
Before heading to the supplier, check the GRUNT in-app messaging feature.
- Order numbers
- Supplier confirmation details
- Photos or screenshots
- Barcodes or QR codes
- Special pickup instructions
- Contact information
- Delivery instructions
Head to the Pickup Location
Once you understand the order and have received any necessary confirmation, proceed to the pickup location.
Be on time and go to the exact pickup location provided in the order.
Follow the Supplier’s Pickup Process
Every supplier is different.
- Contractor or pro desk
- Customer service
- Curbside
- Warehouse or loading area
- Online-order pickup area
- Lockbox or other pickup process
Be professional and courteous.
- Customer’s name
- Order or confirmation number
- GRUNT / DELIVERY as authorized pickup name, when applicable
- Barcode or QR code
- Your ID, if requested
If There’s a Pickup Problem — Message the Customer
If the supplier:
- Cannot locate the order
- Says the order is not ready
- Will not release the order
- Needs additional information
- Says something is missing
- Provides conflicting information
Do not guess or make decisions on behalf of the customer.
Get Help Loading When Needed
Most suppliers can assist with loading heavier or bulky materials.
Ask the supplier for loading assistance when you need it.
Never risk injury or damage trying to handle something yourself. Ask for help.
Verify the Order Before Leaving
Do not automatically assume the supplier gave you the correct or complete order.
- Materials generally match the order
- Quantities appear correct when reasonably possible
- No obvious damage
- All obvious parts or pieces are included
- Nothing appears obviously incorrect
You are the transporter—not the purchaser.
Secure the Load
- Materials cannot easily shift or fall
- Items do not create an unsafe driving condition
- Your visibility is not dangerously obstructed
- The load does not exceed safe vehicle capacity
- Items requiring securing are properly secured
If the load does not look safe, don’t leave the supplier until the issue is corrected.
Let the Customer Know You’re on the Way
Once the order is loaded and you’re leaving the supplier, send the customer a quick update.
Deliver to the Correct Location
Deliver the order to the exact drop-off location provided in the GRUNT order details.
If you’re unsure where the customer wants the materials placed, message them before unloading.
Do not leave materials somewhere different simply because it is easier or more convenient.
Unload Safely
If you can safely unload the order yourself, proceed with unloading.
If unloading assistance was confirmed, wait for the appropriate person to assist you.
If the situation at the delivery location is different from what the customer confirmed, stop and message the customer.
Never risk an injury to complete a delivery.
Document & Complete the Delivery
Before marking the GRUNT complete, confirm:
- You are at the correct delivery location
- The entire order has been unloaded
- Materials were placed at the agreed-upon location
- You followed the customer’s reasonable drop-off instructions
Before you click “Finish Delivery,” take additional photos showing the materials after they have been unloaded and delivered.
Send these photos directly to the customer using the GRUNT in-app messaging feature.
- The materials that were delivered
- The quantity and general condition of the items
- Where the materials were left
- Anything else helpful in documenting the delivery
Once the additional photos have been sent to the customer, click “Finish Delivery,” take the required final proof-of-delivery photo, and submit it to close out the order.
